Last updated: 1 January 2025
This player`s privacy policy (the “Policy”) applies to personal data that we, Greattec PTE.LTD., hold about our users. In this Policy, “we,” “us,” and “our” means Greattec PTE.LTD., Singapore, a company registered in Singapore whose registered office is at 60 PAYA LEBAR ROAD #12-03 PAYA LEBAR SQUARE SINGAPORE(409051). This Policy deals with where we are acting as a ‘data controller’ under the data protection legislation: which essentially means where we are responsible for deciding what personal data we collect and how we use it. We also may operate as a ‘data processor’, meaning that we are processing personal data on behalf of another entity (for example a publisher of one of our games). When we refer to “Personal Data” we mean “personal” relating to you personally or from which you can be identified. Some of the information mentioned in this Policy is not “Personal Data” as is meant under data protection legislation, but we may refer to it to help you understand what we do.
We are committed to protecting and respecting the personal data of everyone we deal with – that is important to us and we know it is important to you.
In this Policy, “you” or “your” means the individual User with a licence to access or use the digital goods, games, virtual items, virtual currency, websites, stores and other related services made available from time to time (“Digital Goods & Services”). If the user is younger than 18 years of age (or the minimum legal age of adults in your territory), then “you” or “your” shall mean the user’s parent or legal guardian entering into a legally binding contract with us on behalf of your minor child. If you are younger than 18 years of age (or the minimum legal age of adults in your territory), you must review this Policy with your parent(s) or legal guardian(s) and they have agreed to these terms on your behalf and take full responsibility for your compliance with them. A summary of this Policy, specifically written for young people, is available here.
If you accept this Policy on behalf of your minor child, you are responsible for supervising and monitoring your minor child in using the licence for any Digital Goods & Services made available from time to time by us. You are also legally and financially responsible for all of your minor child’s actions while using the licence to and accessing our Digital Goods & Services.
In this Policy, you will also find information about what types of personal data we hold about you, how and why we collect it, how we use it, and how we keep it secure. You will also find information about your rights and how you may exercise them. This Policy is drafted in the English language and will be translated into other languages. The English language version of this Policy shall prevail if there is any conflict or inconsistency that requires clarification.
Please read this Policy carefully and if you need to contact us about anything that is in here, or for anything else related to your personal data, you can reach us by email at [email protected]
You’ll find in this policy information about the following:
We will collect some information about you. The type of personal data that we collect about you depends on how you access and use our Digital Goods & Services. In general, we collect the following information:
A. Personal data that you provide directly to us:
B. Personal data that we collect automatically when you access and use our Digital Goods & Services:
C. Personal data that we collect from third parties:
We will collect this information in a variety of ways depending on how we interact with you.
| Direct interactions | You may give us your identity, contact, or other information by filling in online forms or by corresponding with us by post, phone, in-game, email or otherwise. This includes personal data you provide when you:
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| Third parties |
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| Automated technologies or interactions
(optional) |
As you interact with our website or our games we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, pixels, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. You can reject our collection of cookies through individual browser settings. Please see our Section 4 for further details. |
We use different information for various purposes, such as:
Like most online services, we and our partners may use cookies and similar technologies to provide and personalise our services, analyse gaming usage, target advertisements and prevent fraud. Cookies are small text files stored by browser(s) on your desktop computer or mobile device. To clarify, a cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can modify the browser setting to decline cookies if you wish so. In that case, some aspects of the service may then not function properly.
We and our partners may use tracking technologies such as cookies, beacons, tags and scripts. These technologies are used in analysing trends, administering the websites, tracking users’ movements around the websites, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our websites, but your ability to use some features or areas of our websites may be limited.
For more details about how we use these technologies, and your opt-out opportunities and other options, please see our Cookies Policy.
There are a number of different legal grounds for processing personal data. Which one is applicable will depend on how we are using your information and for what purpose. In the majority of cases, this condition will be that:
We generally do not collect or process any ‘special categories’ of personal data (including information regarding your health, religious or political beliefs, ethnic background, sexual life, and sexual orientation). If this would apply, we will generally rely on obtaining additional specific consent from you at the time we collect the information unless there is a legal requirement or other justification for processing that information.
Protecting children’s privacy is of high importance to us. Our websites and our games are not intended for children younger than 18 years of age (or the minimum legal age of adults in your territory) and we do not knowingly collect data relating to children under 13 years old in the United States and 16 years old in some EU Jurisdictions. In respect of games that are not directed at children but which may nonetheless appeal to them, we take additional steps to limit access to our services based on the user’s age.
When you access our Digital Goods & Services, we may restrict the collection of personal data of a minor child. We will ask the parent’s permission before collecting the minor child’s personal information. If we become aware that a minor child has provided personal information without a parent’s permission, we will promptly delete this information or suspend the Account until we obtain the parent’s consent.
We encourage parents to read the Parental Guideline which can be accessed here.
7.1 Personal data sharingThe personal data you provide to us may be shared with third-party companies, agents, contractors, service providers, or our affiliated companies if this is necessary to provide you with our services, respond to your inquiries, or for any of the purposes described in this Policy. This may include:
7.2 Public sharing
When you share your personal data, post an image or video, or provide other UGC in public platforms or forums, other people can view, collect and use that information.
Other users may also see your game profile which contains your profile picture and nickname. So if you use your real name as your nickname, that information will be publicly available on your game profile and leaderboards or elsewhere as described in this Privacy Policy.
Users in a public platform or forum may use such information to identify you or use the information to send you messages. We cannot guarantee privacy or confidentiality on any of the public platforms or forums. Therefore, we strongly recommend you not share your personal data in public forums or use your real name in your nickname. You are solely responsible for any information or content you publicly post when accessing our Digital Goods & Services.
Social features are a core component of our Digital Goods & Services. Other users may, for example, see your profile data, and in-game activities and read the messages you have posted.
Our Digital Goods & Services may include features from our partners, if any, such as social media interaction tools (and albeit not currently, in the future may also relate to in-game advertising). These partners, if any, may in such case, following your consent, access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices and opt out where you deem relevant.
GreatTec is operating globally and belongs to the GREATTEC PTE. LTD. We may process and transfer your personal data to countries outside of Singapore where our group companies are located. We are aware that different countries may have different data protection laws, therefore, we will take steps to ensure adequate safeguards are in place to protect your personal data. GreatTec uses the Singapore standard contractual clauses. Standard contractual clauses are a set of contract terms approved by certain jurisdictions and deemed to provide adequate protections for cross-border transfers.
When we transfer your personal data to a third party in a country that does not offer adequate protections, we will make sure to protect your personal data by a) requiring that the third party applies the level of protection required under the applicable local data protection laws, b) requiring that the third party acts in accordance with our written instructions and our policies and standards and c) unless otherwise specified, only transferring your personal data on the basis of an appropriate contractual mechanism that has been approved, issued, or recognized by the Singapore Data Protection and Information Commissioner.
For further information about our international data transfers, you may contact the Privacy Office at [email protected].
Under the data protection laws, you have a number of rights in relation to your personal data. We respect and honour these rights and will help you to exercise them insofar as we are able. Depending on your location, you may have certain rights over your personal information, including the right to:
Please note that these rights are not absolute – in some cases they will not apply to you, or to the particular use that we are making of your data, and there are exceptions (for example if we have to process the data to comply with our own legal obligations) but if that is the case we will let you know if you make a request that we believe we cannot comply with.
You can exercise and submit these rights by:
We may take steps to verify your identity before we can respond to your request. We will also endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.
We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up-to-date, you have the option to fully control the data you share with us, and you may update your information directly under your profile or adjust the settings on your device.
Inquiries not related to data protection matters such as requests, questions, complaints or feedback relating to our Digital Goods & Services will not be answered by the Privacy Office. The Privacy Office will forward such requests, questions, and complaints to GreatTec Support Team which will respond to these inquiries.
If you have accepted to receive notifications for a certain game, we may use your personal data to send you tailored suggestions, offers, or auction information about the game. For personalised in-game offers opt-out, you can use the options provided in the game settings. You can easily turn off the notification in each different category within the game or opt-out from receiving notifications or alerts on your device.
You can opt-out of interest-based advertising on mobile applications, if any, by checking the privacy settings of your Android or iOS device and selecting “limit ad tracking” (Apple iOS) or “opt-out of interest-based ads” (Android).
We will only keep the information we collect about you for as long as required for the purposes set out in this notice or as required to comply with any legal obligations to which we are subject. This will involve us periodically reviewing our files to check that information is accurate, up-to-date, and still required. When you are still active playing our games, we will retain your personal data to administer and provide you access to the Digital Goods & Services.
By law we have to keep basic information about our customers (including contact, identity data, (and financial and transaction data relating to transactions via our store, if any)) for six tax years plus the current tax year after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see “Your rights” for further information.
If your Account has been inactive for 365 consecutive days, we may delete, de-identify, or anonymise your Account and you may no longer be able to access your Account. However, we may still retain some of your personal data in our files for a reasonable period of time to resolve disputes, enforce our Terms and Privacy Policy, and comply with technical and legal requirements and other security-related requirements.
We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
If you opt-out from marketing, we may retain the necessary information to enable us to respect your wishes to not be contacted for marketing purposes.
We have implemented appropriate technical and organisational measures (“TOMs”) to protect your personal data against unauthorised access or disclosure, unintentional changes or loss, and unlawful and unauthorised processing activities. Our information security and data protection policies follow industry standards and best practices from ISO 27001 and ISO 27701.
We have implemented procedures and technologies to maintain the security of all personal data that we process during its lifecycle (from the point of collection to the point of destruction) by maintaining the confidentiality, integrity and availability of the personal data.
Such measures will be appropriate to the nature of the data concerned and the level of risk. If you have been provided with a password to access any of our services you should not share that password with anyone else.
However, no security measures are perfect and can be 100% secure. We cannot guarantee our security measures but we will do our best to protect your personal data in accordance with the applicable data protection laws and international security standards.
Our websites may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to the relevant website’s privacy policy and practices. Please check these policies before you submit any data to these websites.
Any changes we make to our Policy in the future will be posted on this page and, where material and appropriate, notified to you by in-game message. We urge you to check regularly to see any updates or changes to our Policy.
By accepting the new Policy or by continuing to use the Digital Goods & Services after the update of this Policy becomes effective, you agree to be bound by the updated Policy. If you do not wish to agree to the updated Privacy Policy, you may terminate your use of the Digital Goods & Services.
